Customer Service Qualifications:  

  • Customer Service Representative and Management skills offers successful and are capable of, and is what is applied now, that applies in relative situations, comprehensive knowledge of customer service, services offered and no limitations. Broad scope of expertise in key areas such as:

  • Log order entry / Alpha over 10,000 kph & Numeric over 10,000 kph   / Typing 45-60 WPM / Use of Microsoft Office / Data Entry / Employee Relations / Switchboard 10 - 30 Lines /fax, filing, copying, collating; loose paper / Basic Office Skills/ FDCRA Certified / Logistics; Order Office Supplies / Billing;  HMO & PPO Insurance Referrals/Verifications /Authorizations / HICFA forms / EOB / OSHA / HIPAA Compliance-Patient Privacy Rule / ICD-9-CPT-4/ JCAHO / Medical Billing, Claims, Collections, Terminology  / Proof Reading & Grammar / Prepare Presentations  / Micro Film / Government Contracts / Investigative research / Proposals / Purchasing / Report Generation / Shipping and Receiving / Sales / Recruiting / Telemarketing / Training and Development / Internet

  • 10 key / Timely and untimely billing determination / Health History examinations / order entry / PPO / Quality Control / Records Maintainance / Report Generation / Scheduling Apt / Calendar Management / Training and Development 

  • Distribution  / Insurance referrals & Verification / JCAHO / Medical Claims / Conference Call Coordinatation / Copying

  • Basic office skills / authorizations / laboratory reports, and loose paper filing into Medical Record

  • Network involvement of computers and servers / Sound judgment across a wide spectrum of programs and applications, demonstrating an analytical approach to problem solving / Quality Control / Drafting / Editing / Budgeting / Call Center / Accounts Payable

  • Compose Correspondence, Conduct & Coordinate Meetings, Conference Call Coordination, Scheduling Apt / Calendar Management  / Event Planning / Estimating / Expense Reports / Travel Arrangements /  Payroll - Under 100 Employees / using outlook for communicating amongst supervisors , managers, and technicians alike while still maintaining proper email educate.




Professional CS Experience:




ARS National Services -  Account Representative                                                         (Sep 08 –Jun 09)

Job duties include but are not limited to providing services to various companies and or agencies by collecting and reporting accurate information. Information provided by the debtor is either verified by the other methods of verification, the debtor has applied for Billing and verification of responsible parties to comply with the Fair Debt Credit Reporting Act, in which parties are obligated to pay the required amount on the bill owed. Many different products do have certain guidelines and regulations that require a sense of analytical thinking and problem solving.


Geek Squad CA. Client Serv. Mgr // In-Home Services Technical Support            (July 2002 – Dec2008)

Job duties include but are not limited to providing services to various clients by collecting information in which to help with their un-met home theatre needs. In-home services assigned to the specified technicians to fulfill and complete client’s needs and wants of the assignment. Services also include, and are not limited to repair and service of computer software. Also, servicing and problem solving equipment that is non-functional. Using Outlook for emailing, Compose Correspondence, Conduct & Coordinate Meetings, Conference Call Coordination, Scheduling Apt / Calendar Management / Event Planning / Estimating / Quality Control / Expense Reports / Travel Arrangements /  Payroll - Under 100 Employees / using outlook for communicating amongst supervisors , managers, and technicians.




Choicepoint Services, Brea, CA., Investigative Services           (Oct. 31, 2005 – Jan. 20,2006)

Job duties include but are not limited to providing services to various companies and or agencies by collecting and reporting accurate information. Information provided by the applicant is either verified by the last employer the applicant has worked for; however there are circumstances that the applicant must provide documentation to verify his or her employment, and or degree according to the Federal Trade Commission Act. Requires adequate interview techniques by a constant contact with companies by means of communication via phone, fax, email, snail mail, etc.




Samy’s Camera, West Hollywood, CA., Rental Department               (April 2005 – July 2005)

Job duties include but are not limited to providing services to customers needing the use of various photography and video equipment. Cleaning and checking both photography and video equipment to ensure functionality for the customers that use the equipment.  Administering the legal contracts to the customers so that equipment will be maintained in a functional manner, as it was assigned, therefore when the equipment is returned, the contract closes.



Arthur Bell Carpentry - Laborer / Client Relations                                       (Jan. 01, 1995 – Present)

Job duties include but are not limited to providing services to customers needing remodeling of kitchen cabinets, doors, tile, and construction. Knowledge ranges from plumbing, electrical, framing, drywall, operating machinery, on job site problem solving, teamwork. 


Education:

Riverside Community College,   Certificate Program for Photography & AA Degree

Accreditations:

Ambassaador for Huntington Beach Chamber of Commerce, Huntington Beach, CA. (2010- Present )

Art Exhibition of Professional Portrait Photography Back To the Grind Coffee House, Downtown Riverside, CA                     (April 2004 – July 2004)