Construction Qualifications:

  • Customer Service Representative offers successful and up-to-date, comprehensive knowledge of customer service, services offered and limitations, AS400 mainframe computer information system. Broad scope of expertise in key areas such as:

  • Log order entry / 10 key / Microsoft Office / System Administrator / AS400 mainframe computer information system / Data Entry / customer relations & service / CPR and first aid certification / multiple phone lines / filing; loose paper / Data Entry

  • Correspondence Distribution

  • Billing and insurance verification / HICFA forms

  • Sound judgment across a wide spectrum of programs and applications, demonstrating an analytical approach to problem solving.

  • Logistics; ordering supplies while maintaining inventory

  • Investigative research  / Networking computers


Professional Construction Experience:


Geek Squad Home Theatre Installation, CA. Client Services Manager     (Jan 2002 -2009) 

Job duties include but are not limited to providing services to various clients by collecting information in which to help with their un-met home theatre needs, by applying in home services assigned to that client by means of routing to the correct technician to fulfill and complete the assignment. Also, servicing and problem solving equipment that is non-functional to the client, in which by making fully functional for client entertainment. Requires adequate interview techniques by a constant contact with companies by means of communication via phone, fax, email, snail mail, etc

Arthur Bell Carpentry, Riverside, CA. General Laborer           (Jan. 01, 1995 – 2012)

Job duties include but are not limited to providing services to customers needing remodeling of kitchen cabinets, doors, tile, and construction. Knowledge ranges from plumbing, electrical, framing, drywall, operating machinery, on job site problem solving, teamwork. 


Home Base, Riverside, CA, Sales Associate /Customer Service               (Mar 1997 – Sep 1997)

Job duties include but are not limited to providing services to customers needing the tools necessary for home improvement.


DeAnza Hardware, Riverside, CA, Sales Associate / Customer Service      (May 1995 – Sep 1995)

Job duties include but are not limited to providing services to customers with the needs and tools necessary to fix and repair their houses with the supplies on hand.  However, many customers request individual interaction to find remedies to their problems at hand.